ServiceNow CIS-CSM Certification Helps To Improve Your Professional Skills

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ServiceNow CIS-CSM Certification Exam is an essential certification for professionals who want to become experts in implementing and managing the ServiceNow Customer Service Management application. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification validates the skills and knowledge required to implement and customize the ServiceNow CSM application based on best practices and industry standards. With this certification, professionals can enhance their career prospects and help organizations streamline their processes and increase efficiency.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q106-Q111):

NEW QUESTION # 106
Matching rules enhance assignment capability by ____________________.

A. Determining if account is a customer or partner
B. Providing dynamic matching of cases to groups or individuals
C. Matching best agent by availability
D. Matching best agent by skill

Answer: D

NEW QUESTION # 107
What is KCS (Knowledge Centered Services)?

A. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
B. A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted
C. An application that helps agents and managers to create cases from Knowledge articles
D. A dashboard with specific visualization of the different knowledge bases and categories

Answer: B

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/knowledge- management/concept/knowledge-centred-configuration.html#:~:text=Knowledge%2DCentered%20Service%
20(KCS),KCS%20(V6)%20verified%20product.

NEW QUESTION # 108
Which of the following are channels? (Choose two.)

A. Web
B. Article
C. Chat
D. Contacts

Answer: A,C

Explanation:
Explanation

NEW QUESTION # 109
What is a household entity?

A. Group of users that usually share a common address and use services as a group
B. Group of consumers that usually share a common address and use services as a group
C. Group of customers that usually share a common address and use services as a group
D. Group of people that usually share a common address and use services as a group

Answer: C

NEW QUESTION # 110
By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)

A. Contracts
B. Contacts
C. Assets Most Voted
D. Publications Most Voted
E. Products Most Voted

Answer: C,D,E

NEW QUESTION # 111
......

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